Six Things Customers Hate About Cell Phone Service (RF Design Line)
The cell phone consumer has six major complaints in common. Whether your carrier be Verizon, Sprint, Alltel, T-Mobile, or ATT&T, one of the following problems has probably pestered you at one time or another:
1. Disabled features
2. Locked phones
3. Internet access
4. Unreliable service
5. Incompatible products and services
6. No laptop modems
CDMA or GSM, images while browsing the web or just text, Bluetooth access or not - even if you own a Razr, you may find yourself lacking features that other Razr owners enjoy simply because the cell phone carrier deems them unnecessary or a risk.
Carriers are deeply involved in the product design of their phones. Most of the methods are tactics meant to keep their customers from straying too far for service.