Cingular accused of deceiving customers (Yahoo!)
This story has personal interest to me. I am a previous AT&T Wireless Customer (Blue Network) who has my own stories about Cingular's attempts to force me to switch to the Orange Network (Cingular). I personally have had to buy an unlocked GSM phone and pay $25 for an AT&T sim card.
20 million former AT&T Wireless customers are being represented in a class action lawsuit that alleges Cingular downgraded their service and breached contract after the companies merged in 2004. The cingular lawsuit contends that the TDMA networks of AT&T Wireless were not maintained and forced customers to switch to a Cingular plan or pay an early termination fee.
A cingular lawsuit in California imposed a $12.1 million fine against the wireless phone provider. The founder of the watchdog group that filed the lawsuit, the Foundation for Taxpayer and Consumer Rights, estimates that "ten of millions" of AT&T Wireless customers were effected.
Cingular has denied the allegations of the lawsuit, but stated that last year $6.5 billion was spent improving its network.