Los Angeles Dispatch Center
Ace contributor J.R. Snyder Jr (internal link), checks in again, this time with comments on the new Los Angeles Dispatch Center which was mentioned below. He writes:
Tom:
The photo of the workstation of the 9-1-1 operator in Los Angeles is pretty much like the kind of workstations at the Pima County Sheriff's Office Public Safety Answering Point (PSAP). Generally a PSAP is referred to as a 9-1-1 center for short. We have a saying, though, that goes like this: "I'm not an 'operator' nor am I '9-1-1.' 9-1-1 is equipment and an operator only operates equipment; I'm a human being who makes quick, fast and hopefully smart decisions." Some people think that's being hypersensitive but I dare them to work in a 9-1-1 center for a day. . . . continues here with detailed descriptions --->