Private Lines
About Private Line

Private Line covers what has occurred, is occurring, and will ocurr in telecommunications. Since communication technology constantly changes, you can expect new content posted regularly.

Consider this site an authoritative resource. Its moderators have successful careers in the telecommunications industry. Utilize the content and send comments. As a site about communicating, conversation is encouraged.

Writers

Thomas Farely

Tom has produced privateline.com since 1995. He is now a freelance technology writer who contributes regularly to the site.

His knowledge of telecommunications has served, most notably, the American Heritage Invention and Technology Magazine and The History Channel.
His interview on Alexander Graham Bell will air on the History Channel the end of 2006.

Ken Schmidt

Ken is a licensed attorney who has worked in the tower industry for seven years. He has managed the development of broadcast towers nationwide and developed and built cell towers.

He has been quoted in newspapers and magazines on issues regarding cell towers and has spoke at industry and non-industry conferences on cell tower related issues.

He is recognized as an expert on cell tower leases and due diligence processes for tower acquisitions.

« Congratulations Don Kimberlin! | | What a jerk »

April 20, 2005

Posted by Tom Farley & Mark van der Hoek at 11:21 PM

Automating Operator Assistance

Some nice .pdf files on automating operator assistance:

"An Automatic Direct Distance Dialing System" by T. B. Caveny, JR. (December, 1966) (internal link) "An automatic toll ticketing system was cut into service in Las Vegas, Nevada, on November 22, 1964, providing some services never before available. The general purpose relay used in this system embodies imaginative new concepts in. device design and application. . ."

"Toll Service Desk: An Improved Concept of Telephone Toll Traffic Control" by D. E. Halbedel (December, 1969) (internal link) "A new toll service desk (T.S.D) system has been developed and successfully introduced, which greatly reduces the human involvement in the processing of operator-assisted telephone toll calls. . ."

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