Consumer Reports Annual Cell Phone Plan Report
Consumer Reports is out with their annual cell phone plan report. It's in the February issue which should be going on newstands now. I have their summary here which makes for interesting reading. No carrier comes out well in their survey, and each service plan seems deliberately confusing so that subscribers can't easily compare rates and services.
The wireless industry continues to promise more than they can deliver, and this has been happening every year since 1984. Customers want large coverage areas, few dropped calls, and good audio quality. The industry responds by providing deceitful coverage maps, routinely dropped calls, and connections filled with static, no sidetone, or voices that make us sound like Donald Duck. Yes, cellular radio technolgogy is wonderful and I am glad it is here. I just wish the wireless industry would conduct itself in a more honest way, explaining radio's limitations as well as its benefits.